Give feedback (Friends and Family Test)

Number of responses 259 Very Good 224 Good 18 Neither Good nor Poor 4 Poor 0 Very Poor 11 Don't Know 2

The most common questions you asked and we said

More blood checks for vitamins and minerals and hormone testing

Doctors order relevant blood test for medical conditions at consultation

Maybe have appointments online for Nurses

We have tried this approach and had a lot of appointments booked inappropriate therefore a created a lot of wasted Nurse appointments.

Ring the right mobile number

We ring the mobile number on your medical file, it is important that all patients notify the practice of any changes and keep details up to date

Responses Very Good 297 Good 24 Neither nor Poor 5 Very Poor 10 Don't Know 0 Lots of positive feedback thank you so much for taking to the time to complete the survey

The most common questions you asked and we said

Less waiting times for an appointment

Our target for routine appointments are within 2 weeks we are still achieving this target. If you have an emergency you can contact us at 8am or send a message through our website for a same day

Easier access to quicker appointments for people who work

We do have an extended service evenings and weekends contact the practice to book appointments

Send prescriptions to chemist on time waiting for a call so I can get my Oramorph

All prescriptions will be sent electronic to your Pharmacy on the date it is due, if you have any problems please contact the practice direct so we can resolve any issues

Responses this month 247 Very Good 217 Good 11 Neither Good nor Poor 7 Poor 3 Very Poor 8 Don't Know 1

The most common questions you asked and we said

To allow more time for consultations

You can request a double appointment for complex conditions just request when booking your appointments

I was seen by Laura she was most helpful with my Asthma medication and very thorough Thank you

Thank you for your positive comments and feedback

I had an appointment at 12:20 and was seen at 1pm

We do strive to keep to appointment time but if an emergency occurs in the practice we must make the patient a priority

We had 247 responses this month Very Good 216 Good 20 Neither 1 Poor 4 Very Poor 8 Don't Know 1

The most common questions you asked and we said

Annual mandatory customer service training training for all staff

All staff have annual mandatory training on many aspects of general practice

What could the practice do to improve

Nothing the service was outstanding as always

The phone queue is a nightmare I was 20 in the que

Please listen to options of a call back rather than waiting in the queue as soon as a phone line comes free you will be called back

Responses from October Very Good 284 Good Good 30 Neither Good nor Poor 2 Poor 7 Very Poor 9 Don't Know 2

The most common questions you asked and we said

We need to be quickly reminded of our appointments

We do send a text message to remind you of your appointments the day before. Please ensure your mobile number is up to date with the practice

Have a Saturday morning emergencies only

If you require an emergency appointment on a Saturday call 111, we also offer on our extended access evening up to 8pm Monday to Friday and Saturday appointment these are at Newton Health Health Centre and are book through your Practice

Reception team are welcoming and very friendly

Thank you for your positive feedback