Give feedback (Friends and Family Test)

Thank you for all the responses Very Good 230 Good 20 Neither Good nor Poor 2 Poor 1 Very Poor 12 Don't Know 1

The most common questions you asked and we said

I want an Urdu translator to be available as well

When booking an appointment you request a translator, we then give you a longer appointment with a translator

Slimming injections as they still don't do them

We have a strict criteria for prescribing slimming injections that we have to adhere to. Once a patient fits the criteria they will be invited to make an appointment with the doctor to discuss this further

Ban Phones

Patients do use phones in waiting area if they are loud we do request they turn them down whilst in practice.. We are unable to ban phones

Responses for the Month 227 Very Good 192 Good 19 Neither Good nor Poor 5 Poor 1 Very Poor 6 Don't Know 4 We would like to thanks all patients that have responded.

The most common questions you asked and we said

Quicker face to face appointments with Doctor

Are appointments for Gp's are within 2 weeks, however if you want a specific doctor you may have to wait a little longer due to annual leave or other commitments

Not a lot perhaps a Saturday Surgery

We do hold a Saturday surgery at our extended service this is held at Newton Heath Health Centre to book an appointment contact our reception team

It is very good everything is perfect

Thank you for your positive feedback very much appreciated

Summary of responses Very Good 231 Good 16 Neither Good nor Poor 2 Poor 3 Very poor 12 Don't know 2

The most common questions you asked and we said

If they say call appointment make sure this happens now it looks like I have missed an appointment as was communicated wrong

We send apologies as our normal process is patient is given a choice of a face to face or telephone appointment if appropriate.

We have 12 very poor rating

This is an error as patient's scored very poor but then gave a very positive review. If you do give a poor rating we would appreciate feedback

Very positive feedback

Thank you for your reviews really appreciate it

Thank you to all patients who responded Total responses 256 Very Good 218 Good 26 Neither Good nor Poor 2 Poor 3 Very Poor 6 Don't Know 1

The most common questions you asked and we said

More Face to Face appointments

All patients have a choice when booking an appointments how they would like this delivered Telephone or Face to Face, not all appointments can be delivered by telephone it depends on the medical condition if an examination is needed

Have appointments quicker

We have routine appointments within a 2 week timeframe and emergency appointments on the day that are bookable from 8am

Not a thing everything is fine

Thank you for your positive feedback