Give feedback (Friends and Family Test)
We'd like to know what you think of St George's Medical Centre, and the experience you've had using our services.
This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice.
Past results from February 2024
318 Responses 1657 Appointments 19% response rate 81 Verbose Responses Very Good 269 Good 30 Neither Good nor Poor 3 Poor 5 Very Poor 10 Don't Know 1
The most common questions you asked and we said
The nurse treated us with compassion and empathy she listened to us very attentively
Thank you for the positive feedback, we strive to deliver a good service
Quick and easy 1 felt welcome
Thank you for the positive feedback, we strive to deliver a good service
Why does it take so long to answer your phone I rang at 8 and was 15 in the queue
8am is our busiest period of the day, if it is not an emergency please ring after 10am also you can book appointments order prescriptions on line if you do not have on-line access contact the practice for advice of how to register.
Past results from March 2024
Total number of responses 322 Very Good 279 Good 26 Neither Good Nor Poor 2 Poor 4 Very Poor 11 Don't Know 0
The most common questions you asked and we said
Add sound to your screen to alert patients
We have requested this from our supplier awaiting feedback
Don't fix what is not broken
Thank you for your positive feedback very much appreciated
Can you send a message when repeat prescription has been sent to Chemist
We are unable to do this as we have vast amounts of repeat prescriptions, what we advise is the prescription will be at your nominated pharmacy within 2 days. If there is an issue with your repeat prescription we will contact
Past results from April 2024
344 Responses for the month Very Good 294 Good 34 Neither Good nor Poor 3 Poor 3 Very Poor 6 Don't Know 4
The most common questions you asked and we said
What could the practice do to improve in your opinion
I am impressed with there adequate care and support every time
What could the practice do to improve in your opinion
Calling in screen should beep, We fully agree we have now escalated this in Emis support our IT support, this is a common theme on feedback
What could the practice do to improve in your opinion
Not having patients wait to long to see a Doctor or Nurse. We offer appointments within a 2 week period for ongoing medical conditions and monitor our appointment system closely to ensure we meet targets. For acute medical conditions phone at 8am for a same day appointment