Feedback, Compliments and Complaints

We are continually looking to improve our services. Therefore, your feedback, both positive and negative, is always welcomed.

Surgery Feedback Form

Your feedback helps us understand what is working well and less well for our patients, their families and carers. We use this feedback to review the way we do things and to change them if necessary. Compliments are also shared with the staff involved and used as examples of good practice for the wider team.

To tell us about your experience, please fill in our Surgery Feedback Form. You can do this anonymously if you wish. If you would like a response, please include your name and an email address or phone number. We will then review your feedback and get back to you with an update within 5 working days. Please be assured that any information you provide will be dealt with in the strictest of confidence. Alternatively, if you would prefer, please call or visit the surgery to discuss your feedback.

There's a different way to make a formal complaint. Please see section below.

Make a formal complaint

Most issues can be sorted out when they happen and with the person involved. It would help if you tried to resolve the issue this way before you submit a complaint.

If you are ultimately not happy with how we have dealt with your complaint and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman who makes final decisions on unresolved complaints about the NHS in England. It is an independent service which is free for everyone to use.

To take your complaint to the Ombudsman, call the helpline on 03450154033 or visit