Give feedback (Friends and Family Test)

318 Responses 1657 Appointments 19% response rate 81 Verbose Responses Very Good 269 Good 30 Neither Good nor Poor 3 Poor 5 Very Poor 10 Don't Know 1

The most common questions you asked and we said

The nurse treated us with compassion and empathy she listened to us very attentively

Thank you for the positive feedback, we strive to deliver a good service

Quick and easy 1 felt welcome

Thank you for the positive feedback, we strive to deliver a good service

Why does it take so long to answer your phone I rang at 8 and was 15 in the queue

8am is our busiest period of the day, if it is not an emergency please ring after 10am also you can book appointments order prescriptions on line if you do not have on-line access contact the practice for advice of how to register.

Total number of responses 322 Very Good 279 Good 26 Neither Good Nor Poor 2 Poor 4 Very Poor 11 Don't Know 0

The most common questions you asked and we said

Add sound to your screen to alert patients

We have requested this from our supplier awaiting feedback

Don't fix what is not broken

Thank you for your positive feedback very much appreciated

Can you send a message when repeat prescription has been sent to Chemist

We are unable to do this as we have vast amounts of repeat prescriptions, what we advise is the prescription will be at your nominated pharmacy within 2 days. If there is an issue with your repeat prescription we will contact

344 Responses for the month Very Good 294 Good 34 Neither Good nor Poor 3 Poor 3 Very Poor 6 Don't Know 4

The most common questions you asked and we said

What could the practice do to improve in your opinion

I am impressed with there adequate care and support every time

What could the practice do to improve in your opinion

Calling in screen should beep, We fully agree we have now escalated this in Emis support our IT support, this is a common theme on feedback

What could the practice do to improve in your opinion

Not having patients wait to long to see a Doctor or Nurse. We offer appointments within a 2 week period for ongoing medical conditions and monitor our appointment system closely to ensure we meet targets. For acute medical conditions phone at 8am for a same day appointment

Appointments 1392 Responses 255 Very Good 218 Good 24 Neither Good nor Poor 6 Poor 2 Very Poor 5 Don't Know 0

The most common questions you asked and we said

What could the practice do to improve in your opinion

Staff very friendly and helpful doctors 10/10 Thank you for the positive feedback

What could the practice do to improve in your opinion

Get results on specimen quicker than 3 days Sorry we have no way of receiving the results back quicker from lab, As soon as the test is complete at the lab they are sent electronically.

What could the practice do to improve in your opinion

Make the Tv which calls patients have some sound. Feedback this issue has now been resolved

Responses 279 Appointments 1461 Response rate 19% Very Good 240 Good 25 Neither Good nor Poor 5 Poor 2 Very Poor 5 Don't Know 2

The most common questions you asked and we said

What could the practice do to improve in your opinion

To be able to not have to wait 2 weeks for a blood test. Response: This will now improve due to we had an HCA off sick which reduced capacity this has now resolved

What could the practice do to improve in your opinion

Nothing medical care is very good

What could the practice do to improve in your opinion

Get seen on time Response: Sometimes an appointment can run over due to complex medical conditions, we do always try to keep to appointed times.

Appointments 1429 Responses 277 Very Good 332 Good 23 Neither Good nor Poor 5 Poor 4 Very Poor 10 Don't Know 3

The most common questions you asked and we said

Nothing is to much trouble from everyone who works there

Thank you so much for your positive feedback

Privileged to come into contact all are excellent

Thank you so much for your positive feedback

Could have more face to face to appointment.

All appointments are patient choice of telephone consultation or face to face. There will be times when telephone consultation requested by patients that is then changed to a face to face as not safe to deliver consultation without an examination

Appointments 1349 Responses 234 Good 14 Neither Good nor Poor 4 Poor 5 Very Poor 2 Don't Know 3

The most common questions you asked and we said

Make appointments better so not waiting anything up to a week

We do have on the day appointments for emergencies they open at 8am, we also have extended access appointments, if you require an emergency appointment please ring at 8am

What could the practice do to improve in your opinion

The practice is run very efficiently. All staff members are very helpful

What could the practice do to improve in your opinion

It is fine the way it is